About Us

Appnovation, a global technology enabled services provider, specializes in the design, development and integration of enterprise-grade open technology solutions. With 10 offices and 200+ employees, Appnovation delivers to clients ranging from startups to the Fortune 500, government entities and nonprofit organizations, helping them to identify opportunities for innovation and stay competitive.

To learn more about Appnovation’s projects, awards, or culture visit www.appnovation.com.

Appnovation Core Values

  • Growth
  • Innovation
  • Openness
  • Teamwork
  • Customer Satisfaction
Appnovation Technologies is looking for a full-time Account Director to work alongside the best and brightest minds in the technology industry today. You’ll be responsible for overseeing the successful delivery of a project to the client’s satisfaction and within agreed scope and timelines.  Also, manages client relationships at the peer level and one level up, may oversee multiple projects simultaneously and look for opportunities to expand existing relationships.
 
YOU WILL HAVE AN OPPORTUNITY TO
 
Intake, Ideation and Planning
  • Involved in determining strategic direction and can steer team to answer client's strategic needs within the framework of a brief.
  • Should be writing briefs, working under the aegis of the account leaders.
  • Manage overall brief process and adding to strategic direction.
  • Develop case studies on clients’ business
  • Responsible for liaising with the other agencies working with the clients to ensure that a holistic creative solution is developed that makes best use of the creative/technical assets   
Issue and Risk Management
  • Support Project Management in analysing the key issues and risks in the program and assess business impact
  • Drive effective communication of issues and risks to the senior account leadership
  • Understanding of contracting basics and controls relative to quarter close. Ability to navigate conversations with business client and procurement to detect when negotiation is underway and involve senior account leadership to consider position/leverage and preparation
Revenue Growth, Client Acquisition, Account Management
  • Manages and ensures that the account plan includes all important elements. Ensures a regular cadence is put in place to review account plan and update details as they change.
  • Accountable for keeping the account plan "live" and relevant
  • Highly conversant with the account plan and able to steer the Appnovation’s Digital team to answer its goals, as well as the client's project or brand goals
  • Contribute to business development opportunities as needed
  • A good understanding of contracting and controls relative to quarter close. Ability to navigate preliminary conversations with senior business client and senior procurement to detect when negotiation is underway and involve senior account leadership to consider position/leverage and preparation
  • Assists account leads with maintaining a clean and up to date forecast for their account / portfolio of projects
  • Has a good understanding of and assists the account leads with appropriate information on expenses, LOE, etc in order to the maintain an accurate and up to date P&L for their account / portfolio of projects
Client Stewardship     
  • In client interactions, consistently demonstrates an understanding and commitment to the client's business and objectives. 
  • Bring value and proactive contributions with thorough knowledge of the client’s business, the consumer, the marketplace. 
  • Uses knowledge of our service offerings and understands when to pull in the account leads and the appropriate SME(s) to help clients meet their business objectives.
  • Able to clearly and convincingly articulate our recommendations to the client
  • Act as one of the key agency interfaces with clients for strategic discussions, dealing with escalated issues; responsible for building and maintaining key client relationships. Helping to manage day to day situations when more senior account leads are not available.
Team Stewardship / Capability Development           
  • Management of a 4 -6-person team.
  • Work collaboratively with all domains.
  • Know how to work with people within our team so that they give the client their best effort without spending more time than the budget from the client’s business justifies. 
  • Coaches, guides and mentors more junior team members.            
  • Actively get involved in company events such as hiring, training and internal initiatives.
 
WHO YOU ARE
  • University/college degree, or a combination of education and experience.
  • Typically requires 7 to 10 years of proven success selling IT services with web or mobile agencies, IT consultancy, open source technologies, agency, etc. 
  • 3+ years of client executive experience with primary accountability for peer-level client relationships at the Manager and Senior Manager levels
  • Strong interactive background a must
  • Experienced with multiple campaign lifecycles from business development to final delivery
  • Experience leading teams with multiple discipline representation (especially technology, creative and strategy)
  • Results oriented and creative problem-solving skills.
  • Ability to identify potential issues and tackle with teamwork and problem-solving skills.
  • Ability to multitask effectively on multiple initiatives/projects and provide leadership.
  • Frequent travel may be required

Thank you for your interest in a career with Appnovation Technologies!

Please note that only those selected for an interview will be contacted. Appnovation Technologies is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated equally.