About Us

Appnovation, a global technology enabled services provider, specializes in the design, development and integration of enterprise-grade open technology solutions. With 10 offices and 200+ employees, Appnovation delivers to clients ranging from startups to the Fortune 500, government entities and nonprofit organizations, helping them to identify opportunities for innovation and stay competitive.

To learn more about Appnovation’s projects, awards, or culture visit www.appnovation.com.

Appnovation Core Values

  • Growth
  • Innovation
  • Openness
  • Teamwork
  • Customer Satisfaction
Experience Director (UX Lead)
You’re a connected thinker, with a history of creating best in class experiences. UX is your core capability, but you have an adept awareness of connecting copy, content and design strategy to create compelling customer experiences. Leading and inspiring teams are second nature to you.
Appnovation is currently in the process of revolutionising our creative/experience offering – Meaning, we are looking for a UX LEAD to head up our Belgium practice.
You will help build the wider agency’s credibility in UX. Creating good client relationships and selling our work persuasively.

Based in our Ghent office, you will be working along side two regional peers – situated in the UK and Netherlands – While reporting to our European Experience Lead.
This is a chance to collaborate and take ownership of the Appnovation experience, to grow something truly special!

Key Responsibilities
  • Provide leadership, direction, and mentorship for a team of (onsite/remotely located) UX / Visual Designers; lead creative and holistic thinking across diverse product releases, platforms, and devices.
  • Foster our culture and principles within the organization, while setting new standards in executional and operational excellence.
  • Be responsible for and effectively advocate for users in a fast-paced, corporate climate, imparting day-to-day design leadership that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering.
  • Build stuff people want and love.
  • Help design digital platforms that generate value and are potentially monetizable for diverse clients of all sizes (familiarity with startup methodologies is a nice to have).

Research Skills 
  • Design hypotheses and lead basic user/product/market studies that examine behaviors and attitudes across people around the world
  • Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as interviews, diary studies and surveys
  • Generate actionable insights that both explore broad understandings and evaluate product experiences

Design skills
  • Synthesize insights, communicate results, and illustrate suggestions in compelling and creative ways that measurably improve the market fit and user delight of the products we ship
  • Design end-to-end service- and experience flows, mock-ups and individually contribute to the feature set if required.

Workshop / Client Engagement Skills
  • Ability to work onsite with the client and facilitate workshops to define the vision, collect relevant requirements, define success metrics, understand business needs, set a product- and at times the digital business strategy.

About You...
  • 10+ years UX experience with multiple clients, projects and teams
  • 3+ years of experience managing or leading design teams.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Experience building cross-functional relationships
  • Experience with qualitative and user-centered design and design thinking methods
  • Experience translating research insights into products that help connect people
  • Experience with UI, UX in a digital context (web, mobile, native)
  • Excellent command of both Dutch and English