About Us

Appnovation, a global technology enabled services provider, specializes in the design, development and integration of enterprise-grade open technology solutions. With 10 offices and 200+ employees, Appnovation delivers to clients ranging from startups to the Fortune 500, government entities and nonprofit organizations, helping them to identify opportunities for innovation and stay competitive.

To learn more about Appnovation’s projects, awards, or culture visit www.appnovation.com.

Appnovation Core Values

  • Growth
  • Innovation
  • Openness
  • Teamwork
  • Customer Satisfaction
Client Services Manager - Managed Services
Appnovation Technologies is experiencing rocketing growth and to keep up with that, we’re looking to hire a Dutch and English Fluent, Client Services Manager to spearhead our European Managed Services (MS) business. If you have a detailed understanding of application and infrastructure-based MS, have a superior track record in achieving high customer satisfaction results and have a penchant for value creation for your customers we want to talk to you
YOU WILL HAVE THE OPPORTUNITY TO:
  • Plan and coordinate the delivery of Managed Services to our Western Europe clients.
  • Build strong relationships with your clients.
  • Have conversations with your clients that promote Appnovation services, focus on continuous improvement in service delivery, facilitate meetings with Appnovation subject matter experts with your clients, lead in renewing statements of work and cross-selling and up-selling to your clients.
  • Recommend new processes, enhancements and changes to your clients digital assets supported by Appnovation
  • Meet with clients to review past Managed Services activities and to plan future activities, projects and improvements.
  • Triage customer requests with the MS global teams.
  • Collaborate with Appnovation Sales teams on new MS opportunities.
  • Serve as a positive, dynamic leader that displays forward thinking and creative problem solving skills.
  • Take on ownership and development of the MS services and related systems to automate, refine and improve the effectiveness of delivering support services to our clients.
  • Conduct client facing meeting and presentations on service delivery and opportunities for adding value to our customers business.
  • Take an active role in the on-boarding process with new clients - to help plan, define and integrate inter-company support infrastructure & processes.
  • Work with a truly innovative global business where you’ll have the opportunity to take ownership of a multinational service offering and develop strategic solutions that add real value to the organisation and to our customers
  • Address client service concerns, proposing solutions to client issues.
WHO YOU ARE:

Our ideal candidate should be a strong individual contributor who adds skills to the MS team. We are looking for a candidate who has a mix of Account Management, Client Service Management, Managed Services, strong customer satisfaction experience and some technical background. Typical duties include; being responsible for the end-to-end resolution of incidents and service requests, undertaking regular reviews of our service offering, meeting with MS clients to review service delivery performance and undertake future planning and ensure plans are in place to continuously improve customer satisfaction and to extend and expand subscription services revenue with clients
  • Fluent Dutch and English Speaker!!
  • 4+ years experience in working in an client services or client success management role or a IT managed services account management role.
  • Maintain calmness under pressure.
  • Strong people and presentation skills and comfortable in picking up the phone and talking to customers.
  • Ability to address customer service delivery complaints positively and constructively - good conflict resolution and negotiation skills.
  • Strong decision-making and communication skills.
  • Genuine interest in Open Source.
  • Bachelor's degree in computer science or related discipline preferred.